TERMS & CONDITIONS

All our orders require a 50% deposit to be paid at the time of the order. We will be taking your measurements (bust, waist and hips) at the same time unless you prefer them to be taken on a later date. The rest of the purchase price will be payable when your dress is finished and handed to you approximately two or three months before your specified wedding date (2-3 weeks for Express  Service orders), that we take at the time of the order. You will then be booked in to have a fitting.

Please note that your dress will be made according to the chosen style and using European sizes with your measurements as guidance. Any style and lengths alterations you may find necessary and desirable can be made after the first fitting. We are more than happy to assist with our advice regarding the alterations; however, we may not be held responsible for the work performed by other tailors. Alterations made by our tailor team will need to be paid for prior to collecting your dress. You are encouraged to discuss potential costs and fitting process at the time of the order.

Alteration costs with our in-house tailor team range from £50-£300 Please note that this is a guideline and you will be advised if your alterations may exceed the price range. We aim to have at least two alteration appointments with our in-house tailor and yourself, however if you require additional appointments (more than the first complimentary two), each further tailor appointment is then chargeable of an additional £50 that will be added to the final price of your alterations. Please note that we only accept cards (except for American Express) and bank transfer as a payment method.

Please note that the ordered gown or accessory may slightly vary in colour from the in-store sample. This applies to all fabrics, beading and any other trimmings, decorations or embellishments. Depending on the size of your gown the placement of any embroidery or applique might also vary to keep the design proportionate.

By placing your order and signing the Service Agreement, we require that you confirm having read and accepted the Ingrida Bridal Terms and Conditions. 

SERVICES

All of our gowns are hand-made using the finest fabrics and materials of modern French and Italian lace, silk and tulle and embellished with Swarovski crystal detailing.

We also offer a bespoke made-to-measure service where you and Ingrida Bridal designer create your dream gown together. The production time is Three to six months and the whole process is split into at least three fittings. The concept of the gown will be worked out during your first appointment with one of our sales assistants. They will attentively record all of the details discussed, take your measurements and pass this information to the designer who will then put all of it together to create the unique design of your gown. The sketch of the design will shortly be sent to you along with the estimated order price, and if you are satisfied with both, we can proceed with the production of your gown. Please note that this service starts at £800 upwards depending on the design, as well as the amount and type of fabrics and decorations used. All orders will be charged in British Pounds Sterling (£) and include Value Added Tax (VAT) at the current rate.

We always encourage our brides to be creative and make their own unique wedding gowns mixing and matching details from different wedding dresses, but please be advised that we charge an additional 10% for any design alterations made. If you are in a hurry we can make your gown within six to eight weeks using our “ Express Service” with extra 20% of the total gown price. Our ready-made and made-to-measure gowns range from £800 to £2990.

These Terms and Conditions (the “Terms”) are the Terms which apply when you access the website https://ingridabridal.com/ (the “Website”) or visit Ingrida Bridal London boutique. Any reference to “we”/”us”/”our”/”Ingrida Bridal” in these Terms is a reference to INGRIDA BRIDAL Ltd. Any reference to “you”/”your” means you, the user of the Website and the visitor of the boutique. By accessing this website you agree to be bound by these Terms.

We also recommend you view our Privacy Policy. If you have any questions, complaints or comments on this Website please contact us. To find out all the ways of contacting Ingrida Bridal boutique please click here: https://ingridabridal.com/contacts/.

INFORMATION ABOUT US

We are Ingrida Bridal Ltd., a company registered in the United Kingdom, under Registration number 8864232 and our legal address is 134 Wandsworth Bridge Road, Fulham, London SW6 2UL.

CHANGES TO TERMS

We reserve the right to change or modify these Terms including for legal, regulatory or security reasons at any time. Whilst we will flag changes on the Website and/or send emails in relation to major changes, it is your responsibility to check the Terms for changes. If you do not agree to any of the Terms then you can simply stop using the Website at any time. If you have any questions, concerns or comments about our Terms please contact us directly.

USAGE OF THE WEBSITE

By accepting the Terms & Conditions you confirm that all information and details provided by you to us are true, accurate and up to date in all respects and at all times.

You agree that while using the Website you will not:

(i) use the Website in any way that causes or is likely to cause the site to be interrupted, damaged, or impaired in any way;

(ii) use the Website for any purpose that could potentially damage the name of Ingrida Bridal;

(iii) use the Website for criminal, fraudulent or illegal activity or in any manner which would cause harm or distress to any third party;

(iv) access or attempt to access the data of other users or attempt to penetrate the Website security measures; nor

(v) use the Website for any purpose other than your personal use.

We reserve the right to suspend, restrict or terminate your access to the Website at any time without notice if we have reasonable grounds to believe that you have breached any of these restrictions or if we suspect fraudulent account activity or behaviour. This shall not limit our right to take any other action against you that we consider appropriate.

FAULTY PRODUCTS

You have certain legal remedies under the Consumer Rights Act 2015 and nothing in these Terms & Conditions affect your legal rights under the Consumer Rights Act 2015. You may also have other rights in law. Please contact us at london@ingridabridal.com or call us at +44(0)75 9925 4003 if you believe you are eligible and would like:

us to repair the products;

us to replace the products;

a price reduction; or

to reject the products and get a refund.

COPYRIGHT AND OTHER INTELLECTUAL PROPERTY RIGHTS

The website and all text, images, information and photographs contained within it, are owned by or licensed to Ingrida Bridal. Your use of the Website grants no rights to you in relation to copyright, design rights, trade marks or other intellectual property rights (or the intellectual property rights of third parties).

The contents of the website and the website as a whole are intended solely for personal, non-commercial use. You may view the website and print its contents for this purpose only. You may not use, transfer, copy or reproduce any part of the website in any form or by any means except for the sole purpose of viewing its content unless you have a specific written permission by Ingrida Bridal.

COMPLAINTS

We always strive to offer the very best level of service to all our customers, but should you wish to raise a complaint, please email us at london@ingridabridal.com or call at +44(0)75 9925 4003, and we will do our best to resolve your complaint as quickly as possible.

If your dispute remains unresolved, you may be eligible to use the European Commission’s Online Dispute Resolution platform here: https://webgate.ec.europa.eu. English law shall apply to all claims and disputes (whether contractual or non-contractual) arising in relation to or in connection with these Terms & Conditions. Please let us know if you have any queries or complaints regarding the Website.

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