Please note that we operate a strict non-refund / non-exchange policy with all our wedding gowns, accessories and made-to-measure orders. All sales are final - no cancellations, returns, refunds, or exchanges are accepted. Please also note that we cannot be made responsible for any changes in your measurements after your decision to proceed with the order. All items are quality controlled and checked for any imperfections before they are handed over to the customer. Ingrida Bridal does not have an online store and all purchases can only be made at our boutique in London.